Support Desk
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Recent activity by Support Desk-
Can I activate the same vacation certificate number more than once?
No, each certificate number can only be activated one time.
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Do I get to pick the property?
No, but you do get to pick the travel dates. We cannot promise you a specific brand of hotel since all of our inventory is based upon availability and we do not know which hotels we will have avail...
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Can I cancel?
The fee you paid to activate this certificate is Non-Refundable as stated on your certificate. If you have not already sent in a reservation request form successfully and if you do not want to take...
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When will I be contacted?
Once you have mailed in your reservation request form, the travel agency will begin searching inventory and will book one of your dates and destinations. Once booked you will be contacted with a co...
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What happens after I activate this vacation certificate?
If you activate this certificate online you can log back in to the activation website for up to 6 months after activating your certificate to fill out your reservation request form right on our web...
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Can I take children on the vacation?
Yes, for additional fees per child. The fees are $5 per person per night for each child up to 2 children under the age of 18. You will have the ability to add travelers on the reservation request f...
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After I pay the initial processing fee, what other costs do I have to pay?
You will be required to pay a “Reservation Guarantee Deposit” of $50 plus a $33 per night “Tax & Fee Deposit” when you send back your reservation request form. Taxes & Fees usually range anywhere f...
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What is this vacation certificate redeemable for?
This certificate will be considered void if bartered or purchased for legal tender by the recipient. This certificate is valid for a reservation request form offering 2 adults 21 years of age and o...